Service Science and “A Smarter Planet”

Last summer’s NNC entry on Service Science, “NextNowNetwork and MediaX explore Service Science with Jim Sphorer,” is still one of the most-read entries.  Clearly, there’s a lot of interest in the topic. To touch back in on Service Science, here are a couple of links Jim Sporher sent to Bill Daul today.  In a speech by IBM Chairman, President, and CEO Sam Palmisano given at the Council on Foreign Relations on the use of technology to infuse intelligence into decision-making both in systems and in individual decision making, Mr. Palmisano mentions the importance of “Services as a Science” in his…

NextNowNetwork and MediaX explore Service Science with Jim Sphorer

Yesterday, NextNowNetwork (NextNowCollaboratory‘s resource base) met with Jim Sphorer of IBM’s Almaden Research Center and MediaX at Stanford for a discussion on Service Science. This is an emerging field that recognizes the migration of so much of the world’s activity to the service sector; in fact, Jim told us that 2006 was the first year that the service sector met or exceeded agriculture and manufacturing sectors in terms of percentage of worldwide activity (I believe it was 40-40-20.) Service Science is concerned with how service systems interact to create value. Many of us in the room seemed as concerned with…